Introduction – Services Description

Most of the BMyIT “off-the-shelf” and “test” Managed Services are described in this section in the following structure:

Users’ description

This part describes the automation and the functional value of the service in a few simple words.

Specification of the system

It is widely accepted definition of an IT System as the aggregate of interconnected elements. The cornerstone elements of any IT System are hardware, software, network and a human actor. In this section you will find what the standard deployment environment of a Managed System is. This section is maintained for power users and IT-professionals.

Confines of support

Our dedicated support has its rational limited which we cannot go beyond without damaging the interests of our clients, their customers, our team and other stakeholders. This section described the specific framework of our support for each Managed Service.

The List of Services

02.1 – SaaS, Managed or Hybrid Systems

The services of managed or hybrid systems are in fact the services of automation that our customers purchase on a monthly, weekly or annual subscription. We maintain the 99.9% of availability of these services on our own or a customer’s private cloud, or on AWS’s virtual server. Hybrid systems may include an integration with a third-party SaaS platform. 

  • NAS Backup Server (on Linux, managed)
  • NAS Fileshare Server (on Linux, managed)
  • AWS Backup (AWS, managed)
  • Exo Business version 2017.1 or earlier (on Windows Server 2016, managed)
  • MS Exchange Server (on Windows Data Center 2016, managed)
  • MS Active Directory Service (on Windows Data Center 2016, managed)
  • SSO Service with MS Active Directory Service (on AD SelfService Plus and Windows Data Center 2016, managed)
  • Web-sites or web-portals (on WordPress/Ubuntu, managed)
  • E-Learning System (on WordPress/Ubuntu, managed)
  • Security Videos Processing Server (on Windows Server 2012, managed)
  • SPAM-Filter Server (on Scrollout/Ubuntu, managed)
  • Data Warehouse (on Windows Datacenter 2016, managed)
  • Cisco Meraki Cloud Networking (by Cisco Meraki, hybrid)
  • Machine Vision (on AWS Rekognition and Milesight, hybrid)

We also re-sell automation services powered by some of the SaaS vendors, such as Lightspeed for example. If you purchase these automation services from us, then the terms and conditions of the respective agreement for the SaaS platform will apply to your use of their services. Please, make sure that you read and understand them. 

02.2 – Support Services

Our fanatical support services are provided by our engineers 24 hours a day 7 days a week (longer response times may apply during public holidays). The support services are generally provided on the basis of the weekly/monthly/annual subscription via email: support@bmyit.com.au (customised email addresses may be arranged for the franchise groups or corporate customers e.g. support@muzzbuzz.com.au or support@totallyscrumptious.com.au), or the support chat feature on our website bmyit.com.au, or the phone line (08) 9277 8666 (Australia only). We support the following systems of platforms (ask for details):

  • Network, printers and devices support (managed)
  • Domain name hosting (managed)
  • DNS support (managed)
  • SSL-certificates support (managed)
  • Telecommunications support (on iiNet Toolbox, SaaS)
  • NAS Backup Server support (on Linux, managed)
  • AWS Backup support (AWS, managed)
  • MS Office 365 support (SaaS)
  • Lightspeed POS Platform support (by Lightspeed, SaaS)
  • Vend POS Platform support (by Vend, SaaS)
  • Square POS Platform support (by Square, SaaS)
  • Exo Business version 2017.1 or earlier support (on Windows Server 2016, managed)
  • MS Exchange Server support (on Windows Data Center 2016, managed)
  • MS Active Directory Service support (on Windows Data Center 2016, managed)
  • NAS Filesharing Server support (on Linux, managed)
  • Mass-SMS support (on Clicksend, SaaS)
  • Power BI support (on MS Power BI, SaaS)
  • Tidy powered by Loke loyalty system support (by Loke, SaaS)
  • Web-portal support (on WordPress/Ubuntu, managed)
  • E-Learning System support (on WordPress/Ubuntu, managed)
  • E-Learning Platform support (by Talent LMS, SaaS)
  • Helpdesk Management System support (on Zendesk, SaaS)
  • VoIP on vPBX support (on Frontiera, SaaS)
  • Deputy Labour Management Platform support (by Deputec, SaaS)
  • Security Videos Processing Server support (on Windows Server 2012, managed)
  • SPAM-Filter Server support (on Scrollout/Ubuntu, managed)
  • Data Warehouse support (on Windows Datacenter 2016, managed)
  • Online Ordering/Order Ahead/Delivery System support (by Loke, SaaS)
  • Merchant Services Portal support (by Tyro, SaaS)
  • Properties and Franchisees Recruitment System support (on Salesforce, SaaS)
  • Lightspeed Purchase Platform support (by Lightspeed, SaaS)
  • Lightspeed Produce Platform support (by Lightspeed, SaaS)
  • Lightspeed Insights Platform support (by Lightspeed, SaaS)
  • Uber Eats Online Ordering Platform support (by Uber, SaaS)
  • Deliveroo Online Ordering Platform support (by Deliveroo, SaaS)
  • Menulog Online Ordering Platform support (by JustEat and Lightspeed, SaaS)
  • DoorDash Online Ordering Platform support (by DoorDash, SaaS)
  • Cisco Meraki Cloud Networking support (by Cisco Meraki, hybrid)
  • Machine Vision support (on AWS Rekognition and Milesight, hybrid)
  • Office/Corporate Users Helpdesk support (various platforms, Windows, Linux, macOS)
  • BI-reports and BI-dashboards development and support
  • Point of Sale support 

02.3 – On Site Deployment Services and Support

Automation deployment services and support onsite (or site visits) are generally provided on the basis of hourly rate which is A$180 for the first hour and A$120 for each consequent hour ex GST. Special discounted rates may apply for franchise groups or corporate customers, hence, please, specify if your business qualifies for special rates before calling out our support engineers. Onsite works include:

  • Point of Sale setup and repair
  • Network, printers and devices setup and repair
  • Video surveillance systems setup and repair

There may be other types of onsite support and/or repair which we will indicate in the quote or the invoice that we send you in response to your call out.

02.4 – Design and Build

Unless the automation system is created by you or someone else, before we provide the automation services running on our private cloud, or on a customer’s cloud, or on SaaS, or on a hybrid system, we will design and build the automation system. These customised services are generally provided by us on the hourly rates basis after we meet with you and discuss your needs in automation. There are no flat rates that are applicable to any system that we build, hence, please, contact us for the first free online meeting to discuss your needs in automation. After this meeting we will provide your with the quote on the system that we will design and build for you:

  • Backup systems (private clouds, AWS, managed)
  • BI-portals and dashboards (on MS Power BI, Amazon QuickSight, SaaS)
  • Machine Vision (on AWS Rekognition and Milesight, hybrid)
  • Cisco Meraki Cloud Networking (by Cisco Meraki, hybrid)
  • Data Warehouse (on MS SQL, Windows Datacenter 2016, managed)
  • Online Ordering/Food Delivery systems (by Uber Eats, Deliveroo, MenuLog, DoorDash, Loke, Bopple, Google Foods, SaaS)
  • Labour Management systems (by Deputec or Tanda, SaaS)
  • E-Learning systems (on WordPress/Ubuntu, managed or by Talent LMS, SaaS)
  • Helpdesk Management systems (on Zendesk, SaaS)
  • POS system (by Lightspeed, Vend or Square, SaaS)
  • Online commerce systems (by Lightspeed Purchase, SaaS or on Woocommerce/Wordpress/Ubuntu)
  • Mass-SMS Texting (on Clicksend, SaaS)
  • MS Active Directory Service (on Windows Data Center 2016, managed)
  • Email service (on MS Exchange on Windows Data Center 2016, managed or by Google Business, SaaS)
  • Filesharing service (on Linux, managed or by Office365, SaaS, or on AWS WorkDoc, SaaS)
  • Web-portal (on WordPress/Ubuntu, managed)
  • Properties and Franchisees Recruitment System (on Salesforce, SaaS)
  • SPAM-Filtering service (on Scrollout/Ubuntu, managed)
  • Loyalty systems (by Loke, SaaS, or by Lightspeed)
  • Security videos processing service (on Windows Server 2012, managed)
  • VoIP on vPBX (on Frontiera, SaaS)

If you do not find the automation system that you want in this list, please, let us know. The platforms that we use to build the automation systems for our customers are vast in their functionality, and we have no doubts that there is something in them for you. 

02.4 – Administration and Consulting

The services of administration and consulting are generally more demanding services as they require extensive training, research. we provide them to our customers on the basis of the agreed rates. Contact us for the first free online meeting to discuss your needs in professional services and advice. After the meeting we will provide your with the quote.

  • Administration (contracts, licences, services, policies, logs, registries and journals)
  • Strategic and Tactical consulting
  • Risk Mitigation consulting and management
  • Vendor/platform selection consulting
  • Advanced data processing and analysis
  • Customized reports

02.5 – Supplementary Services

We are often asked about our expertise in software development. We do not provide the service of the software development, but we can assist you in selecting the developer for your needs. Contact us at sales@bmyit.com.au if you would like to know more about:

  • Software Development
  • API Development and Setup

02.6 – Excluded Services

There are a few areas that relate to our business but we do not have any expertise in them or generally we do not provide any services or guarantees about them:

  • The connection to the Internet is not stable or missing and there is no back up system such as SD-WAN to prevent the network outage.
  • The service of creative design for apps or websites and professional photography.